Technical Support Engineer - Digital Marketing

Accountabilities:

• • Provide technical support and troubleshooting for enterprise applications, systems, infrastructure, and cloud-based services.
  • Investigate, diagnose, and resolve technical incidents and service requests efficiently.
  • Monitor and troubleshoot AWS and/or Azure environments as part of daily technical operations.
  • Analyze issues across applications, systems, infrastructure, and cloud environments to identify root causes.
  • Collaborate with internal technology teams and distributed stakeholders to resolve complex technical problems.
  • Escalate incidents when appropriate and maintain ownership of issues through to resolution.
  • Document troubleshooting procedures, technical solutions, incident outcomes, and operational processes.
  • Identify recurring issues and recommend improvements that strengthen support processes and system reliability.
  • Communicate technical problems, investigations, and solutions clearly to both technical and non-technical stakeholders.
  • Follow established support, security, incident-management, and operational procedures.
  • Manage multiple support requests while prioritizing issues according to urgency and business impact.

  Requirements:

  • Senior-level professional experience in technical support, IT support, systems administration, cloud support, or a related technical discipline.
  • Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.
  • Strong troubleshooting, diagnostic, and problem-solving skills across applications, systems, infrastructure, and cloud environments.
  • Solid understanding of cloud infrastructure and common enterprise IT environments.
  • Experience investigating and resolving technical incidents and service requests.
  • Experience working with ticketing, incident-management, or IT service-management processes.
  • Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
  • Ability to collaborate effectively with distributed teams and stakeholders across different functions.
  • Strong documentation, organization, and prioritization skills.
  • Ability to manage multiple technical issues simultaneously and follow them through to resolution.
  • English proficiency sufficient for effective communication with global technical and business teams.
  • Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is a plus.
  • Must be based in Latin America, with Brazil as the target location for this opportunity.

  Benefits:

  • 100% remote work with the flexibility to work from a suitable location using a laptop and reliable internet connection.
  • Highly competitive compensation paid in USD.
  • Paid time off to support rest and work-life balance.
  • Autonomous work environment focused on results rather than fixed schedules.
  • Opportunity to work on innovative, high-impact technology projects with leading U.S. companies.
  • Supportive culture focused on employee well-being and professional development.
  • Access to a diverse global network of more than 600 professionals across 25+ countries.
  • Opportunity to collaborate with experienced technical professionals in a multicultural environment.