Technical Support Engineer (Blockchain & Backend)

About Binance

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more.

Role Overview

As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.

Responsibilities

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed
• Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues
• Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes
• Build dashboards and monitoring solutions to track system performance and incident trends
• Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices
• Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base
• Support incident management, ensuring 24/7 stability of Binance's trading platform and related systems
• Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field
• 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms
• Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis
• Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus
• Fluent in English and Mandarin, to coordinate with global stakeholders

Preferred Qualifications

• Background in Java backend development and microservice troubleshooting
• Experience in payment systems