Technical Success Manager

About the Role

The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for the most strategic customers.

Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success.

Responsibilities

• Work closely with enterprise customers to map business processes to Ushur solutions
• Drive adoption, expansion, and advocacy for strategic customers
• Bridge product expertise and customer success strategy
• Operate as trusted technical advisor and relationship owner