Technical Solutions Lead

Job Summary

The Technical Solutions Lead is a core member of the Customer Experience team, leveraging deep technical expertise to support the full customer lifecycle. This role is responsible for leading pre-sales technical engagements, including scoping, solution recommendations, technical sales support, and demonstrations for Commercial and Field Accounts. Post-sale, the Lead will provide critical technical support and oversight to the Technical Engagement Managers, ensuring seamless onboarding, program success, and managing technical escalations for internal teams. You will serve as a primary technical authority, interfacing with sales, partners, engineering, marketing, and product teams.

Essential Duties & Responsibilities

This is an exciting opportunity to play an integral part in Bugcrowd’s Customer Experience program. We expect you to be an extremely experienced and incredibly well organized and meticulous person with the communication, technical, and soft skills needed to thrive in and drive our fast-paced environment. Personal attention to detail and keen enthusiasm for collaboration with our teams are requirements for success. You are expected to thrive - not in a silo, but in an incredibly well-resourced, supportive, customer fueled environment.

• Lead all pre-sales technical engagements, including discovery, requirements scoping, and solution architecture design.
• Develop and deliver compelling product demonstrations and technical presentations tailored to prospective customer needs.
• Serve as the primary technical subject matter expert during the sales cycle for Commercial and Field Accounts.
• Provide technical guidance and oversight to the Technical Engagement Managers to ensure successful customer onboarding and program deployment.
• Manage and resolve complex technical escalations from internal customer-facing teams.
• Collaborate closely with Product and Engineering teams to translate customer feedback and technical gaps into future product requirements.
• Interface with Sales, Partners, and Marketing teams to develop technical collateral, best practices, and enablement training.
• Maintain expert-level knowledge of the company's product portfolio, underlying technology, and competitive landscape.

Education, Experience, Skills, & Abilities

• 5+ years of experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, or Technical Program Manager.
• Demonstrated ability to lead technical discussions and architect solutions for enterprise-level customers.
• Proven expertise in translating complex technical concepts into clear business-value propositions.
• Experience with CRM software, project management tools, and technical documentation creation.
• Demonstrated expertise