Technical Solution Manager

About the Role

As a Technical Solution Manager, you sit at the intersection of customer delivery, technical implementation, and product. You own the technical onboarding experience for new customers — data integrations, EHR connectivity, and platform configuration — and serve as the ongoing technical partner for our enterprise accounts. You work cross-functionally with Engineering, Product, Data, and Customer Success to translate customer needs into working systems, and translate Counterpart's capabilities back to customers in ways that build trust and accelerate adoption.

As a Technical Solution Manager, you will:

• Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound
• Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery
• Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver
• Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows
• Navigate complex, multi-stakeholder relationships — coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams

Success in this role looks like:

• Ensuring timely and technically sound customer launches
• Proactively resolving technical issues to maintain care delivery continuity
• Building trust and accelerating adoption through clear communication of capabilities