Technical Software Implementation Specialist

About Fluxx

At Fluxx, our mission is to be the leading collaborative grantmaking platform in our global communities. We believe in building technology that drives a positive impact in our world. Our platform helps foundations and agencies streamline the grantmaking process, making it easier to get funding to those who need it to support their mission. Over the past decade, Fluxx has built a boundary-pushing community of 330+ grantmakers who work with more than 150,000 nonprofits worldwide who are responsible for transacting $15.7B in investments last year alone!

What you will be doing

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines
• Ability to navigate and balance competing priorities across multiple projects
• Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements
• When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform
• Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond
• Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration
• Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.)
• Educate customers on how to use purchased software system and personalized system features
• Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community.
• Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience.
• Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.

What you bring to the team

• 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis
• Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required.
• Be comfortable presenting technical information and leading customer meetings with professionalism and integrity

This is a full-time exempt and remote position. Candidates must be located in the United States.