Technical Services Developer
About the role
Technical Services Developer
The Technical Services team is a fast-growing team at 360Learning, offering customized technical solutions for our clients, particularly in the Enterprise segment. These solutions include front-end developments, connectors & integrations, automations, reporting, and other innovative developments.
We are now looking for a Technical Services Developer, who will join our well established team of 6 developers to deliver value to our customers, by developing new solutions and maintaining existing ones, bridging the gap between complex business requirements and technical excellence. In this role, you’ll spend your time crafting high-quality front-end plugins for the 360Learning platform, integrations and customizations, while also stepping into the spotlight as a TS Hero on a rotating basis to support and enhance our live solutions.
As a Technical Services Developer, you will report to the Dev Lead and the Head of Tech Services. Your mission is to transform specifications into robust software while maintaining a high standard of code quality through collaboration and rigorous testing.
Key Responsibilities
- Build & Innovate: Design, develop, and maintain scalable technical solutions across our ecosystem, including integrations and automations built on Workato, internal tools, reporting solutions, web applications, plugins, and enhancements to our BigCommerce integration.
- Ensure Quality: Perform tests (providing proof of results) and participate in peer code reviews to keep our codebase 'hero-grade'.
- Document: Write clear Setup Guides and Deployment Methodologies to empower our Implementation Specialists and clients.
- Collaborate: Participate in daily stand-ups and provide workload estimates to help our Tech Consultants manage client expectations.
Within 1 month, you will:
- Discover the 360Learning platform
- Have a global view on our code-base
- Obtain an understanding of customer needs & the custom technical solutions to build
- Get to know the team
- Develop a first internal project
Within 3 months, you will:
- Gain skills on our tool stack (Workato, snowflake, github, ….)
- Develop Technical Solutions for our customers
Within 6 months, you will:
- Take support shifts
- Contribute to the development of a wide variety of technical solutions
- Ensure scalability of all solutions through documentation, and enablement of teams
- Test solutions developed other team members
Within 12 months, you will:
- Proactively propose new solutions to develop
- Upskill on new technologies & tools
- Review the code of your peers
- Participate in enhancing our processes towards excellence
The Skill Set:
- 4+ years of experience in software engineering, especially in front-end development
- Experience working with node.js and vue.js
- Strong understanding of APIs, webhooks, authentication methods, and asynchronous workflows
- Ability to design scalable, efficient, and maintainable technical solutions
- Experience working with SQL databases or DataWarehouses (Snowflake is a plus)
- Exposure to cloud platforms is appreciated
- Interest in full stack development, Git workflows and CI/CD practices
- You have excellent analytical skills, structured thinking and the ability to synthesise
- Strong troubleshooting and debugging mindset
- Comfortable working in fast-paced environments with evolving priorities
- Fluent English (US/UK), French speaking is a plus
- Knowledge of BigCommerce is a plus
- Enthusiasm for our culture explained
Compensation & Benefits
- Compensation: Package includes base salary, a variable component and equity
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQI