Technical Services Consultant (USA)

About the Role:

As a Technical Consultant at Wrike, you will help customers unlock new levels of productivity by designing and deploying advanced solutions that position Wrike as the central orchestrator of work across their application ecosystems. You will act as a trusted technical advisor, combining hands-on implementation with strategic consultation to deliver integrations, migrations, and intelligent workflows that create immediate and measurable business impact.

This role requires deep curiosity, strong technical problem-solving skills, and the ability to quickly build expertise in Wrike’s platform, including the Wrike API, Wrike Integrate, Wrike Analyze, and emerging AI-driven technologies. You will work closely with customers to architect scalable solutions, guide successful implementations, and enable long-term adoption and value realization.

Your Impact:

• Act as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategy.
• Lead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risks.
• Translate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooks.
• Own end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystems.
• Build and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limits.
• Design and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architectures.
• Maintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specifications.
• Lead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliation.
• Develop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss delivery.
• Build and maintain cutover and rollback plans, proactively managing migration risks across large datasets.
• Work with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasks.
• Deliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholders.
• Proactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performance.
• Establish monitoring and alerting patterns for live integrations to identify issues before they affect customers.
• Build deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystem.
• Contribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer delivery.
• Serve as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilities.