Technical Service Representative

Accountabilities:

• • Provide responsive technical service at customer sites, supporting product applications and helping drive customer satisfaction, retention, and long-term value.
  • Manage multiple customers across the assigned geography, supporting a variety of product lines and adapting service approaches to individual customer needs.
  • Respond to customer questions and technical requests, providing practical information, troubleshooting support, and recommendations.
  • Perform equipment repairs, replacements, and installations, as well as chemical testing, inventory management, and other on-site service activities.
  • Diagnose technical and mechanical challenges, recommend solutions, and help customers improve operational processes and efficiency.
  • Conduct service audits and on-site testing while monitoring equipment performance, chemical usage, inventory levels, dosage rates, and other relevant operating metrics.
  • Accurately document and communicate findings, abnormal conditions, test results, meter and setpoint readings, and recommended corrective actions.
  • Maintain complete and accurate customer and service information using analytics, CRM, and other data-collection systems.
  • Learn and utilize relevant digital tools, including eTools, system surveys, cost calculators, and equivalent technical resources.
  • Collaborate effectively with internal teams and cross-functional support functions to resolve customer issues and deliver consistent service.
  • Manage schedules, priorities, and travel requirements independently while maintaining a high standard of technical and customer service.
  • Uphold strong standards of communication, customer focus, innovation, integrity, safety, and continuous improvement.

  Requirements

  • Must reside in British Columbia.
  • 2+ years of experience in mechanical, chemical, industrial, or a closely related technical environment.
  • Strong mechanical aptitude; experience with electrical systems and pipefitting is preferred.
  • Demonstrated ability to perform technical and mechanical testing in field or customer-site environments.
  • Strong troubleshooting and problem-solving skills, with the ability to understand technical issues and develop practical solutions.
  • Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers and colleagues.
  • Strong time-management and organizational skills, with exceptional attention to detail.
  • Ability to understand and effectively support a diverse range of products and technical services.
  • Comfortable adapting to different customer requirements, operating environments, and unexpected service situations.
  • Ability to work independently with minimal supervision while also collaborating effectively with cross-functional teams.
  • Proficiency with Microsoft products, CRM platforms, analytics tools, and other systems used for documentation and data collection.
  • Willingness and ability to travel up to 25%, including occasional overnight travel.
  • Commitment to safe working practices, environmental responsibility, ethical conduct, and customer-focused service.
  • Ability to perform the essential functions of the role with or without reasonable accommodation.

  Benefits

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • Retirement savings plan with company matching.
  • Paid holidays and vacation time.
  • Income protection plans.
  • Opportunities for professional development and career advancement.
  • Exposure to a broad range of customers, manufacturing environments, technical centers, and product applications.
  • A dynamic, flexible, and collaborative working environment.
  • Opportunities to make an immediate impact through technical problem-solving and process improvement.
  • A culture emphasizing ethical behavior, communication, workplace and home safety, and environmental stewardship.