Technical Service Operations Lead (TSO Lead)

About You

We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting.

Key Responsibilities

• Coordinate incident response alongside cross-functional teams
• Identify trends and patterns in production issues
• Improve communication with partners during incidents
• Drive continuous improvement through post-incident reviews

Requirements

• Strong incident management experience
• ITIL knowledge
• Observability/monitoring expertise
• Experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming)
• Clear and effective English communication skills, both written and verbal, across technical and executive audiences

About Us

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund and distribute their games.