Technical Project Manager

Responsibilities

• Lead end-to-end delivery for strategic customer programs, from pre-sales alignment and implementation through QA, onboarding, go-live, and hypercare.
• Define and manage project scope, timelines, milestones, risks, dependencies, and delivery plans across multiple internal and external workstreams.
• Own customer-facing project governance, including kickoffs, status updates, steering committee meetings, and stakeholder alignment.
• Monitor delivery progress against key milestones and KPIs, providing clear communication on progress, risks, blockers, and next steps.
• Proactively identify delivery risks, drive mitigation plans, manage escalations, and facilitate timely decision-making.
• Maintain accurate project documentation, including delivery plans, meeting notes, action items, and customer requirements.
• Coordinate cross-functional teams across Product, Engineering, Sales, Customer Success, and Support to deliver agreed outcomes.
• Act as a trusted delivery partner for customers, ensuring a seamless, high-quality experience from kickoff through launch and post-go-live support.

Skills & Qualifications

• Minimum of 5 years of experience in project delivery, technical program management, implementation management.
• Comfortable working in a technical environment, including APIs, reporting and data, identity, and compliance concepts, without requiring hands-on integration experience.
• Able to communicate effectively about identity solutions with both technical teams and business stakeholders, translating technical concepts into practical delivery outcomes.
• Proven experience managing complex, cross-functional customer projects.