Technical Project Manager, Agentic AI Delivery

Key Responsibilities

• Coordinate project activities from initial customer kick-off through successful production go-live and beyond.
• Act as the primary liaison between the customer and Kasisto.
• Participate in the discovery process with customers to capture their technical requirements and business objectives.
• Identify project risks and mitigation options.
• Drive consensus with the customer on project plans and timeframe.
• Participate in project-specific development activities, either as the primary developer or contributing to a team effort.
• Assist with validation of the complete solution in development, staging, and production environments.
• Monitor and optimize deployments in response to evolving business needs.
• Create and maintain the documentation archive specific to each implementation.

Required Skills

• At least 5 years of hands-on experience in project management, preferably in the financial services industry.
• Experience implementing customer service automation, preferably solutions incorporating AI and ideally agentic AI.
• Working knowledge of the regulatory, security, and governance needs of financial institutions.
• Strong ability to communicate clearly with technical and non-technical stakeholders from the trenches to the C-suite.
• General knowledge of Java or Python sufficient for building, enhancing, and debugging proprietary tools.
• Comfortable with solving problems in a complex and ambiguous context.
• Willingness to “wear many hats” and “roll up your sleeves” as is common in a fast-paced, nimble company such as ours.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Desired Skills

• Proficiency with AWS and Azure environments.
• Capable of building production-ready scripts or code for data manipulation and API integration, either directly or using AI tools.
• Experience with banking platforms such as Candescent, Q2, FIS, and Jack Henry.
• Familiarity with voice systems and modern telephony.
• Understanding of contact center architecture and operations.
• Conversational Spanish fluency, ideally as a native speaker.

What We Offer

• Base salary of $110,000 to $130,000, commensurate with experience.
• Comprehensive benefits package.
• Collaborative work environment within a small team focused on delivery projects.
• Hands-on experience with leading AI technology.