Technical Program Manager - Utility Integrations

Main Responsibilities

• Manage platform integrations with utility clients and vendors, ensuring on-time delivery of a portfolio of integration projects, including requirements discovery, scoping, project planning, project management, testing, and launch to production
• Champion the value of EnergyHub’s platform APIs and integrations (e.g. OpenADR) by conveying key use cases, benefits, and the overall integration process
• Provision access to API docs, sandbox environments, testing procedures to ensure full understanding of the integration process
• Develop repeatable playbooks for integrations of platform systems such as Customer Information Systems, Grid DERMS, and OpanADR dispatches
• Work with internal stakeholders like Product Management, Engineering, Solutions Engineering, Sales, and Client Success teams to ensure that clients / partners understand the critical path and are kept on track
• Ensure successful integrations and launches by coordinating with external cross-functional counterparts, specifically program management, engineering, product teams
• Other duties as assigned

Key Skills and Experience

• Experience in demand response, API integrations, and communication protocols (e.g., IEEE 2030.5, OpenADR)
• Strong communication skills - especially external, with customers, partners/vendors, leading technical and implementation overviews
• Experience with REST API architecture, status codes, authentication
• A demonstrated ability to collaborate in an effective manner among cross-functional stakeholders, while operating within existing resources
• Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change
• Experience with cloud-based SaaS products

Helpful Skills and Experience

• Bachelor's degree and 5-7 years of experience in technical program management, product management, developer relations, or related roles
• Energy industry preferred, particularly demand side or DER management
• An understanding of residential distributed energy resources (DERs), such as smart thermostats, battery energy storage systems, EV’s, etc. and their benefits to the grid