Technical Program Manager — Platform Migration

Responsibilities

Migration Program Strategy & Execution

• Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across all customer segments and product lines.
• Build and maintain a detailed project plan to migrate customers based on a prioritization framework that incorporates key criteria of the customer base.
• Build a standardized, repeatable migration framework that reduces per-customer effort over successive cohorts and scales with Cayuse’s growth.
• Define and maintain the migration runbook, including tooling requirements, data validation standards, cutover procedures, rollback protocols, and customer communication templates.
• Track program health through clear metrics and surface tradeoffs to senior leadership before they become critical.
• Serve as the primary point of accountability for migration delivery timelines and outcomes.
• Champion the adoption of AI-powered tools across the team, providing hands-on guidance to accelerate workflows and improve migration outcomes.

Cross-Functional Leadership

• Drive alignment across R&D, Product Management, and Professional Services without direct organizational authority.
• Partner with engineering to lead the end-to-end design, development, testing, and execution of migration plans, ensuring alignment across teams and on-time delivery.
• Collaborate with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines that streamline new instance provisioning, product migrations, and legacy instance decommissioning.
• Lead regular cross-functional working sessions to surface dependencies, resolve blockers, and maintain delivery momentum.
• Partner with Product to ensure the migration path is informed by roadmap priorities and technically sound.
• Partner with Professional Services to ensure the migration framework is operationally executable at scale.