Technical Program Manager – Cloud Platform

Accountabilities:

• • Own the end-to-end planning, coordination, and delivery of major cloud platform initiatives, including new product experiences, customer rollouts, migrations, and other strategic programs.
  • Partner closely with Customer Success teams and customers to plan deployment schedules, sequence activities, manage dependencies, and remove blockers.
  • Coordinate across engineering, services, customers, and leadership to ensure programs remain aligned with agreed timelines, priorities, and objectives.
  • Take ownership of cross-functional coordination and operational overhead so engineering teams can remain focused on technical delivery.
  • Build, maintain, and communicate a clear product and program roadmap aligned with business and customer priorities.
  • Gather, consolidate, and structure product requirements from services teams, customers, and other stakeholders.
  • Ensure customer context, use cases, requirements, and specifications are prepared ahead of engineering cycles to minimize delays and ambiguity.
  • Secure leadership approvals and decisions in advance so engineering teams have the clarity and authorization needed to execute.
  • Own and maintain release notes and product documentation for features and capabilities delivered.
  • Work with engineering teams to document intended behavior, known limitations, release caveats, and potential misuse risks for each release.
  • Monitor program progress, identify risks and dependencies, and proactively coordinate mitigation plans.
  • Prepare and publish regular leadership updates, including monthly reports covering engineering achievements, delivery progress, risks, and upcoming priorities.
  • Act as a trusted bridge between technical and non-technical stakeholders, ensuring information flows clearly across the organization.
  • Maintain a strong understanding of the cloud platform and engage hands-on with the product when necessary to guide programs effectively.

  Requirements:

  • 8+ years of experience in Technical Program Management or a closely related technical delivery discipline.
  • Strong technical background with the ability to understand complex products, engage credibly with engineers, and effectively direct or coordinate technical teams.
  • Demonstrated ability to earn the confidence and respect of engineering teams through strong technical understanding, structured execution, and effective decision-making.
  • Expert proficiency with Azure DevOps, including backlogs, boards, releases, work tracking, and program or project management workflows.
  • Proven experience managing deadline-driven programs involving multiple stakeholder groups, including engineering, services, customers, and senior leadership.
  • Excellent organizational, coordination, documentation, and written communication skills.
  • Strong ability to manage multiple priorities, dependencies, risks, and delivery timelines simultaneously.
  • Comfortable getting hands-on with technical products and understanding how features, integrations, and platform capabilities work in practice.
  • Ability to translate customer and business needs into clear requirements and actionable engineering priorities.
  • Strong stakeholder-management skills, with the ability to communicate effectively with both technical and non-technical audiences.
  • Experience working in a SaaS or cloud platform environment is highly desirable.
  • Exposure to release management, product operations, technical writing, or cloud platform delivery is an advantage.
  • Strong ownership mindset, proactive approach to problem-solving, and ability to operate effectively in a fast-paced environment.
  • Willingness to work remotely across India, with flexibility to transition to an onsite working model in the future if required.

  Benefits:

  • Fully remote opportunity across India, with potential for an onsite transition in the future.
  • High-visibility role with direct exposure to leadership and influence over major cloud platform initiatives.
  • Opportunity to shape the way a growing cloud platform scales across enterprise and education customers globally.
  • Significant ownership across customer rollouts, migrations, product roadmaps, releases, and technical program delivery.
  • Close collaboration with talented engineering, services, customer success, product, and leadership teams.
  • Exposure to modern cloud and AI technologies and large-scale platform initiatives.
  • Opportunity to influence engineering processes, delivery practices, product readiness, and customer deployment strategies.
  • Strong professional growth opportunities in technical program management, cloud platforms, and product operations.
  • Competitive salary aligned with experience, skills, and market standards.
  • Healthcare and other employee benefits, subject to the applicable employment package.
  • Flexible working environment designed to support productivity and effective collaboration.