Technical Program Manager
About the role
Technical Program Manager
3Pillar Global builds breakthrough software products that power digital businesses. We partner with the world's leading organizations to design, build, and scale software solutions — combining human expertise with AI-driven delivery to achieve outcomes that matter.
As a Principal Technical Program Manager, you will be the operational backbone of our most strategic client engagements. Reporting to a Senior Product Delivery Executive, you will translate executive-level vision into structured, accountable program execution — owning the full delivery lifecycle from pre-SOW solutioning through to successful client outcomes.
This is not a coordination role. You will be a technical leader, a trusted delivery lead, and a practitioner who understands how modern AI-driven delivery teams operate and where human judgment is irreplaceable.
What You Will Own
AI-Driven Delivery
- Lead engagements where AI agents are embedded across the SDLC — from requirements gathering and code generation to testing, documentation, and release management.
- Understand where AI drives genuine efficiency gains and where human-in-the-loop oversight is required to maintain quality, compliance, and client trust.
- Contribute to the ongoing evolution of 3Pillar's AI-driven delivery practices, bringing lessons learned from the field back into our operating model.
Note: 3Pillar operates proprietary delivery frameworks — including our Helix AI human-agent delivery model and our Lightwave Client Engagement SDLC. Candidates will not be expected to know these on day one, but should bring the foundational disciplines and AI-driven delivery experience that enable rapid adoption.
Pre-SOW Solutioning & Scoping
- Partner with the Senior Delivery Executive and Sales to define engagement scope, approach, and solution architecture prior to contract execution.
- Contribute to SOW development — translating client requirements into structured delivery commitments with clear assumptions, risks, and effort estimates.
- Bring a point of view on how AI-driven delivery can accelerate outcomes and where it introduces risk that must be managed.
Client Engagement & Stakeholder Management
- Serve as the primary day-to-day delivery lead for technical and mid-management stakeholders, building trust through consistent delivery and clear communication.
- Facilitate executive-level program governance in support of the Senior Delivery Executive, ensuring alignment on objectives, risks, and progress.
- Proactively surface issues, manage escalations, and maintain client confidence through transparency — especially on fixed-outcome engagements where contractual accountability is high.
Program Execution & Delivery Leadership
- Own end-to-end program execution across 2–3 concurrent client accounts with typical annual contract values in the $1–2M range, or a single large strategic engagement, depending on scope.
- Anticipate delivery bottlenecks, manage cross-functional dependencies, and drive issue resolution without waiting to be asked.
- Build and maintain delivery mechanisms — cadences, dashboards, escalation paths, and reporting structures — that provide clarity to all stakeholders.
- Balance contractual commitments with technical realities, making well-reasoned tradeoffs and communicating them effectively.