Technical Product Operations Specialist

Headquarters: ** This is a full time / employment agreement role only** **Candidate must be located and have work authorization in Singapore** Who We Are We are a trusted, institutional crypto asset technology team that delivers leading data and software products to address the most complex data challenges. We build SaaS and DaaS solutions to convert crypto asset data into auditable information to support portfolio management, sub-ledger, risk, analytical and other financial reporting. Our products automate and optimize crypto asset data management for all businesses, including but not limited to funds, fund administrators, OTC and proprietary trading desks, exchanges, miners, protocols and accounting firms  - and we are proud to call some of the largest crypto businesses and financial institutions our customers. Position Summary This role is responsible for taking new customers from signed contracts to full implementation. This includes owning all aspects of the communication, planning, and implementation. What you’ll do Perform data analysis and work to reconcile/onboard new clients along with providing ongoing operational support for existing clients Ensure customer satisfaction and work with customers to develop business requirements for system enhancements where necessary Troubleshoot complex issues and develop system requirements for resolution Collaborate with cross-functional stakeholders from Product, Solutions, Account Management, and Engineering in order to deliver and enhance new and existing features of all Lukka products Achieve on-time delivery without compromising quality Lead configuration discussions with customers centered around meeting their specific needs and establishing best practices Train customers to be self-sustaining What You'll Need: Intermediate to advanced knowledge of SQL, and large relational database structures 2+ years of experience working in data analytics, technical product operations, or a similar field Self-motivated and high