Technical Product Manager

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what’s ahead. That’s why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®.

As a Technical Product Manager at Counterpart, you own the product direction for a Pod. You talk directly to brokers, carriers, internal partners, and customers to discover what matters. You turn what you learn into initiatives, break initiatives into launchable projects, and write the high-level product requirements for each one. You partner with an Engineering Lead who does the same for the technical side. Together you produce a plan concrete enough to size, fund, and staff.

Once a project is funded, a Project Lead rounds out the requirements and plays them back to you. You confirm the project still solves the right problem, then get out of the way. You own the outcome, not the execution.

You report to the Head of Technical Product.

You Will

Own the Business Area

• Own the roadmap for a Pod. Discover the problems worth solving by talking directly to brokers, carriers, internal partners, and customers.
• Turn business intent into initiatives that move the metrics. Pitch them into the planning cycle. Defend the sequencing. Earn the resources.
• Own the business outcomes. Track the metrics. Report progress. Kill initiatives that are not working.

Plan the Work

• Break each initiative into concrete launchable units: projects that ship something real.
• Write the high-level product requirements for each project. Enough detail to plan, size, and staff. Not a full specification. The Project Lead rounds out the rest.
• Check with the other Technical Product Managers before locking an approach: is anyone solving a similar problem, and can we solve it once instead of twice.
• Partner with your Engineering Lead, who writes the high-level technical requirements for the same projects. You own what and why. They own how, at the system level.
• Roll projects up to a rough t-shirt size (multi-month or single month). For multi-month projects, define what is achievable within one month.

Review Through Reviews

• Run the product review for each funded project. The Project Lead plays back the rounded-out requirements. You confirm the project solves the right problem, the experience fits, and the scope holds. Bring in other Technical Product Managers when the project touches their Pods. Then development begins.
• Stay available as the Project Lead checks in and iterates. Answer questions fast. Do not become a standing meeting.

Redesign Workflows with AI

• Define where AI should own the workflow, where humans stay in the loop, and where human judgment is non-negotiable. This is not an add-on to the role. It is the core of the role at Counterpart.
• Own what happens when the AI gets it wrong. Design the fallback. Define the escalation. Build the feedback loop.
• Evaluate prototypes and ideas from across the company. Determine which have the business case, technical feasibility, and strategic fit to become initiatives. Kill the ones that do not.

Drive Adoption

• Ensure adoption of what your Pod ships. Documentation, training, demos, and office hours are part of the job.
• Monitor usage and business outcomes. Use dat