Technical Delivery Manager 2 (Technical Engagement Manager 2)

Job Summary

Bugcrowd is seeking a highly skilled Technical Engagement Manager 2 (TEM2) to join our team and own the technical onboarding, implementation and rollout of our Bug Bounty, Vulnerability Disclosure and Pentest programs for our customers. As a key technical resource, you will work closely with customers and internal teams to ensure successful program launches and ongoing adoption. You’ll serve as a trusted advisor on technical aspects of Bugcrowd’s platform and security delivery models, helping customers configure and operationalize their security programs.

Essential Duties and Responsibilities

Technical Implementation and Onboarding

• Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability Disclosure, Red team and pentest programs for new and existing customers.
• Translate customer security requirements into tailored program designs and platform configurations.
• Conduct technical program reviews, kickoff meetings, and walkthroughs with customers and internal stakeholders
• Troubleshoot technical issues related to platform integrations, vulnerability workflows and reporting.

Customer Engagement and Support

• Act as a technical point of contact during program launches, ensuring smooth transitions and early success
• Provide expert guidance on offensive security engagements, vulnerability triage, communication workflows, and integration best practices
• Collaborate closely with the Customer Relationship Managers and sales teams to align technical delivery with customer expectations.

Cross Functional Collaboration

• Partner with Line of Business Owners, Product, Engineering and Operations team to relay customer feedback and advocate for feature enhancements
• Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials.
• Support continuous improvement of delivery processes to drive consistency, quality and scalability.

Subject Matter Expertise

• Maintain deep expertise in Bugcrowd’s platform capabilities, bug bounty program models, and pentesting methodologies.
• Stay informed on industry trends and evolving security practices to provide innovative customer solutions.

Education, Experience, Knowledge, Skills, and Abilities

• 4+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services.
• Deep knowledge of pentest, bug-bounty and red-team methodologies.
• Strong problem solving skills and ability to manage multiple projects simultaneously
• Excellent written & verbal communication skills