Technical Customer Support Specialist

About the Company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology.

The Opportunity

We are looking for a proactive and technically curious Technical Customer Support Specialist to join our team. In this role, you will go beyond traditional customer support by combining user-facing communication with technical investigation, system awareness, and operational ownership. You will play a key role in ensuring a smooth user experience by identifying, troubleshooting, and resolving issues across wallet functionality, payment systems, and backend services, while also contributing to incident response, monitoring, and operational improvements.

Responsibilities

• Provide timely and effective support to users via email and other support channels
• Resolve inquiries related to wallet functionality and card payments
• Identify, troubleshoot, and resolve issues across wallet functionality, payment systems, and backend services
• Contribute to incident response, monitoring, and operational improvements