Technical Customer Support Specialist - Mandarin
About the role
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences; ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages; ElevenAPI gives developers access to our leading AI audio foundational models.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results across the whole company.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform. You're not just resolving tickets; you're the person who understands what's actually going wrong, communicates it clearly, and helps make the product better. This role requires someone who's proactive, technically sharp, and genuinely excited about where AI is going. A key part of this role is supporting our growing Mandarin-speaking enterprise customer base, so native or near-native Mandarin proficiency is required.
What you'll do
- Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved.
- Provide high-quality technical support in both English and Mandarin.
- Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations.