Technical Customer Support Specialist

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B. We have expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI.

About the role

As a Technical Customer Support Specialist, you'll be on the front lines with our enterprise and B2B customers — helping them get the most out of ElevenLabs, including our API and the ElevenAgents platform, which orchestrates LLMs, telephony, and other AI integrations. You're not just resolving tickets; you're the person who understands what's actually going wrong, communicates it clearly, and helps make the product better because of it. This role requires someone who's proactive, technically sharp, and genuinely excited about where AI is going. A key part of this role is supporting our growing Mandarin-speaking enterprise customer base, so native or near-native Mandarin proficiency is required.

What you'll do

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
• Provide high-quality technical support in both English and Mandarin
• Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you
• AI first: We use AI to move faster with higher-quality results across the whole company
• Excellence everywhere: Everything we do should match the quality of our AI models
• Global team: We prioritize your talent, not your location

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact
• Learning & development: Annual discretionary stipend for professional development
• Social travel: Annual discretionary stipend to meet up with colleagues
• Annual company offsite: Each year, we bring the entire team together in a new location
• Co-working: Monthly co-working stipend if not located near one of our main hubs