Technical Customer Support (English + Spanish and/or Portuguese) UTC-4 / UTC-5

The Role

Technical Customer Support Specialist to join the team as the first point of contact for customers. Help customers via chat and email (no phone calls). Assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

What We're Looking For

• Fluency in English is mandatory - strong written and verbal communication skills are essential
• Fluency in Spanish and/or Portuguese - position involves exchanging with numerous LATAM customers
• Technical knowledge - solid understanding of tech concepts (e.g., HTML/CSS) is required
• Team spirit - empathy, kindness, understanding, active listening, and collaborative mindset
• Experience with customer support software is a plus, but not mandatory
• Communication soft-skills - understanding the difference between good and great support experience

What Makes Crisp Special

Everyone does support at Crisp.