Technical Customer Success Manager, AMER West

The Opportunity

As a Technical Customer Success Manager at Akuity you’ll work closely with customers to guide them through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity’s platform. You’ll serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally.

What You’ll Do

• Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
• Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services.
• Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
• Drive implementation and onboarding with a focus on accelerating time to value.
• Develop, prepare, and nurture customers for advocacy and long-term partnership.
• Work with customers to define and achieve business and technical goals, KPIs, and success metrics.
• Partner with sales to drive renewals, expansions, and up-sell opportunities.
• Advocate customer needs across product, engineering, marketing, and support teams.
• Manage accounts across different stages of the customer lifecycle.

What We Look For

Must Have

• 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
• Prior experience working with clients of all sizes.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.
• Self-starter with the ability to work independently in a remote environment.
• Naturally curious, eager to learn and adapt in a fast-paced environment.
• Willingness to travel as needed.

Nice to Have

• 5+ years overall experience in customer-facing roles.
• Technical background, ideally with hands-on knowledge of Kubernetes.
• Familiarity with DevOps, GitOps, or Cloud Native technologies.
• Experience driving adoption, retention, and customer advocacy.
• Up-to-date on the latest trends in the DevOps ecosystem.