Technical Check Assistant

About the Role

Kodland is looking for a reliable Technical Check Assistant to support our team with short technical checks before trial classes. This is not a sales role, customer-relationship role, or small-talk role. The job is simple and practical: quickly connect with clients before their class, check whether the basic technical and attendance requirements are met, and inform the team if the client needs to be rescheduled.

Requirements

• Fluent Italian (native or C1+) — clients are Italian speakers
• Availability for the following schedule (CET): Monday 15:30–19:00, Tuesday 15:30–19:00, Wednesday 15:30–19:00, Thursday 17:30–19:00, Friday 15:30–19:00

Key Responsibilities

• Check clients before the start of their trial class to confirm they are technically ready and meet the basic requirements
• Confirm whether the parent is present and can stay for the whole hour
• Ensure the client is connected from a PC or laptop (not a phone/tablet)
• Ask the client to run a speed test and verify both download and upload are at least 10 Mbps
• Check basic device specs: operating system (Windows/macOS/Chromebook) and processor (must be ~2.0 GHz or higher with suitable boost)
• Inform the team if rescheduling is needed

Work Details

• Each check takes around 5–7 minutes — no need to build a relationship, just clear technical questions and move on
• Current workload: around 17 hours per week, may grow to ~20+ hours/week
• Busiest moments are around 30 minutes before each class slot; availability is required for the full scheduled shift