Technical Account Manager

About the Company

We empower governments to deliver exceptional citizen experiences.

About the Role

Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated technical lead for customers with Premium Support. The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence.

This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team. The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf.