Technical Account Manager (TAM)

Accountabilities:

• • Own the technical relationship with enterprise clients, serving as their primary technical point of contact and trusted advisor on platform usage, architecture, and strategy.
  • Develop a comprehensive understanding of client architectures, operational environments, and technology priorities to identify opportunities for improvement.
  • Proactively identify technical risks, dependencies, and potential issues that could affect performance, availability, scalability, or reliability.
  • Define mitigation strategies, track dependencies, and work with relevant stakeholders to ensure risks are effectively addressed.
  • Provide architectural and operational guidance for complex integrations, high-risk changes, and critical platform operations.
  • Lead technical governance activities, including regular operational and business reviews, providing actionable recommendations based on platform capabilities and client needs.
  • Coordinate cross-functional responses involving engineering teams and subject-matter experts to resolve complex technical challenges.
  • Lead high-impact incidents and escalations, ensuring structured response processes, clear stakeholder communication, and progress toward resolution.
  • Anticipate evolving client requirements and help ensure technical readiness for growth, increased scale, and platform evolution.
  • Drive adoption of relevant platform capabilities, technical best practices, and operational improvements.
  • Monitor client platform health and operational maturity, identifying opportunities to strengthen reliability and reduce technical risk.
  • Communicate effectively with senior technical stakeholders, directors, and leadership throughout the client lifecycle.

  Requirements:

  • 5+ years of relevant professional experience with a Bachelor's degree, or 2+ years with an advanced degree such as a Master's, MBA, JD, or MD; PhD holders may qualify with relevant academic experience.
  • For the preferred profile, 6+ years of experience with a Bachelor's degree or 4+ years with an advanced degree, with equivalent combinations of education and experience considered.
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
  • Proven experience in Technical Account Management, Solutions Architecture, or another client-facing technical role.
  • Strong understanding of cloud platforms, APIs, distributed systems, and modern software architectures.
  • Experience working with enterprise customers, preferably in fintech, banking, payments, or other complex regulated environments.
  • Solid knowledge of software architecture, integrations, system reliability, and operational practices.
  • Experience participating in or supporting incident management, technical escalations, and complex problem resolution.
  • Ability to assess technical risks, develop mitigation strategies, and coordinate execution across multiple teams.
  • Strong problem-solving skills and the ability to operate effectively in complex, multi-team environments.
  • Excellent communication and presentation skills, with the ability to engage confidently with senior technical stakeholders and leadership.
  • Strong customer orientation and the ability to build trusted, long-term technical relationships.
  • Ability to translate complex technical concepts into clear, actionable business and technical recommendations.
  • Demonstrated ability to operate proactively, independently, and strategically while coordinating multiple priorities.

  Benefits:

  • Full-time remote position based in Brazil.
  • Opportunity to work directly with enterprise clients on complex, high-impact technology environments.
  • Senior technical role combining customer engagement, architecture, operational excellence, and strategic advisory responsibilities.
  • Exposure to cloud platforms, APIs, distributed systems, enterprise integrations, and reliability practices.
  • Opportunity to collaborate with engineering teams and technical experts across multiple disciplines.
  • High visibility with senior technical stakeholders and leadership.
  • Professional growth through exposure to enterprise technology strategy, technical governance, and complex incident management.
  • Remote flexibility, with occasional presence at an office potentially required with advance notice.
  • Opportunity to contribute to improvements in client platform health, operational maturity, scalability, and adoption of technology best practices.