Technical Account Manager - Scibids
About the role
Who We Are
DoubleVerify is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry.
About The Company
Scibids is a global leader in AI-powered digital campaign activation. Scibids empowers global brands to drive specific KPIs and tangible outcomes more effectively while improving operational efficiency and reducing manual lift. Scibids technology does not rely on digital identifiers such as cookies and can be activated across leading Demand-Side Platforms such as The Trade Desk, DV360, and Xandr to mention a few. Recently, DoubleVerify closed its acquisition of Scibids, providing an End-to-end, comprehensive measurement and granular optimisation. DoubleVerify is the recognised market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands.
The Opportunity
The mission of Scibids is to provide media buyers with fully automated buying strategies for display campaigns, delivering the best performance with minimal human effort. As a Programmatic Account Manager / Programmatic Specialist, your role will be to work with & educate campaign managers and traders on how to use and leverage the Scibids software. Two of the key objectives for the role will be to offer first-class service & increased adoption rate of the product by our customers. This position will combine strong problem-solving and teaching skills, analytical rigor and interpersonal skills. This is a remote based role.
Responsibilities
- Onboarding – leading with the onboarding of new clients
- Be the main point of contact for any client questions or concerns – own specific client relationships from an Account Management perspective
- Lead training sessions & improve the knowledge and skills of your clients
- Lead impact review sessions, proving the ROI of Scibids & why we are a focal point of their plan
- Strategize with your sales lead to grow and develop existing client business and win net new business
- Problem-solving, working with the wider Scibids team to get answers to potential issues
- First class custom service, we strive to have an approach that is forward thinking and opportunistic, given that we love to build strong working relationships with our clients, and the foundations of this come from the service
Qualifications
- Professional experience in programmatic trading, analytics, or customer success/account manager team in the programmatic space
- Has experience working