Technical Account Manager(Remote)

About Level AI

Level AI was founded in 2019 and is a Series C startup. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions.

Key Responsibilities

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients
• Successfully handle onboarding of multiple clients simultaneously
• Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients
• Identify opportunities for upselling and cross-selling our solutions to existing clients
• Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solution