Technical Account Manager

About the Role

After key NiCE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE CX. The Technical Account Manager begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success.

Responsibilities

• Resolve complex problems and provide excellent technical and customer service to specific key accounts
• Help customers overcome issues that arise
• Enable customers to succeed in their business using our technology and services
• Expand customer usage of our products
• Serve as a reference to prospective customers
• Build long-term and loyal customer relationships

About You

Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives.