Technical Account Manager

About the Role

Technical Account Managers (TAMs) at LogicGate serve as the post-implementation technical experts, system architects, and strategic partners for a dedicated portfolio of enterprise customers across multiple industries. This is a highly technical, post-sales consultative role where you will map ongoing customer business processes to the customizable infrastructure of our Risk Cloud® platform. Operating as the primary single point of contact, you will drive user adoption, identify commercial account expansion pathways, and proactively insulate your book of business from churn risks by acting as a trusted GRC advisor.

What You’ll Do

• Trusted Advisor: Develop strong relationships with customers as a trusted expert on the Risk Cloud® platform, providing guidance on how to shape and mature their GRC program
• Autonomous Technical Solutioning: Serve as the hands-on technical advisor for your assigned account portfolio—independently performing custom workflow routing, advanced platform configuration, and data import architectures without relying on internal escalation resources for baseline support issues.
• Operational Rigor & Cadence: Maintain a high standard of project follow-through; facilitate highly organized customer milestones and promptly deliver comprehensive post-meeting recaps, action items, and technical next steps to all stakeholders.
• Transparent Escalation Management: Navigate complex client delivery and platform risks with transparency and integrity; execute internal escalation protocols immediately when technical hurdles arise.
• Data-Driven Program Tracking: Maintain a rigorous "single source of truth" for every account within your portfolio utilizing structural tools like Mutual Success Plans (MSPs), actively diagnosing systemic gaps and user drop-offs rather than relying on subjective relationship sentiment.
• Meticulous Administrative Hygiene: Balance client delivery with independent and autonomous internal administrative hygiene—including goal-tracking, Salesforce documentation, and precise system updates.
• Cross-Functional Revenue Alignment: Partner with post-sale Services, Implementation, and Account Executive teams to eliminate friction across customer lifecycle milestones and identify High-Value Customer Qualified Leads (CSQLs) for expansion opportunities.
• Proactive Problem Mitigation: Approach unforeseen technical platform bottlenecks, service questions, or regulatory shift challenges with a solution-oriented, high-agency mindset, bringing informed recommendations to leadership.
• AI Feature Optimization: Actively educate, advise, and guide your account base on how to leverage Risk Cloud's built-in generative AI capabilities and advanced automation engines to optimize their GRC programs.