Technical Account Manager

Accountabilities

• • Own the technical customer journey from kickoff and onboarding through ongoing success, adoption, retention, and expansion.
  • Manage and execute customer-facing technical projects, ensuring onboarding activities are well organized, timely, and aligned with customer objectives.
  • Build strong relationships with enterprise customers and develop a deep understanding of their business requirements, technical environments, use cases, and challenges.
  • Provide proactive technical guidance and recommend best practices to help customers maximize the value and adoption of the platform.
  • Partner closely with Sales and Customer Success teams to identify opportunities to increase platform adoption and support the growth of strategic accounts.
  • Collaborate with Customer Support, Engineering, and other internal teams to investigate and resolve complex technical issues and escalations.
  • Translate customer requirements into practical, efficient solutions while helping customers navigate complex technical systems.
  • Identify emerging customer use cases, recurring challenges, and product opportunities, and communicate these insights to Engineering and other product teams.
  • Serve as a trusted advisor who can balance technical depth with business priorities and customer outcomes.
  • Manage competing priorities, deadlines, and unexpected roadblocks while maintaining a high standard of customer service.

  Requirements:

  • 5+ years of experience in a client-facing and/or technology-focused role combining strong business understanding with technical expertise.
  • Demonstrated experience managing and delivering technical projects with a customer-first mindset and strong empathy for customer needs.
  • Excellent project management, organization, written communication, and verbal communication skills.
  • Strong ability to quickly learn new technologies and understand complex technical environments, including SQL, databases, APIs, reporting tools, and related systems.
  • Strong troubleshooting, analytical, and problem-solving abilities, with a genuine interest in continuously developing technical expertise.
  • Ability to understand customer requirements at a detailed level and translate complex technical concepts into clear, practical recommendations.
  • Proven ability to collaborate effectively with cross-functional teams and stakeholders with different technical backgrounds and responsibilities.
  • Ability to remain composed and effective under pressure, manage deadlines, and navigate unexpected challenges with confidence.
  • A customer-oriented, curious, proactive, and consultative approach, with the ability to build trusted relationships with senior stakeholders.
  • Willingness and ability to work in a fast-paced technology environment where priorities can evolve quickly.

  Benefits:

  • Competitive compensation package.
  • Meaningful equity compensation through ISO options.
  • Early exercise opportunities for eligible equity.
  • 10-year post-termination exercise window for equity options.
  • Opportunity to work with large enterprise customers and complex, data-driven technology environments.
  • Cross-functional collaboration with Sales, Customer Success, Support, Engineering, and other specialist teams.
  • Opportunities to deepen technical expertise and develop strong customer-facing and project management capabilities.
  • Dynamic environment focused on innovation, customer impact, and continuous improvement.