Technical Account Manager

What Expel can do for you

• Extend your network of security leaders across a wide variety of industries
• Plug you in to customer missions that matter: keeping people safe and saving lives
• Deepen your expertise in the security market, and in particular security operations
• Set you up to flex your consultative risk management and security strategy muscles
• Provide access to, hands down, the best security operations platform on the market
• Help you continue to gain experience with security technologies and methodologies

What you can do for Expel

• Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities
• Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions
• Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments
• Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration
• Provide technical content and support for CSM-led quarterly business reviews
• Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs
• Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication
• Identify technical expansion opportunities (new integrations, additional coverage)
• Support and learn from more senior team members on the most complex technical challenges

What you should bring with you

• 5+ years of security industry experience, majority in consultative customer-facing roles
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies
• Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting)
• Understanding of enterprise security operations and the challenges security teams face
• Strong consultative skills; leads with listening, understands customer context before recommending solutions
• Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors