Technical Account Manager
About the role
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come Do the Best Work of Your Life at Boulevard
Boulevard is seeking a Technical Account Manager (TAM) to own post-onboarding customer relationships and ensure our clients achieve measurable success with Boulevard’s platform.
As a TAM, you’ll serve as a trusted technical advisor and advocate for our customers, helping them optimize their use of Boulevard, troubleshoot complex challenges, and align technical strategy with their business goals. You’ll work closely with Strategic Account Managers, Product, Engineering, Onboarding and Support teams to drive customer retention, product adoption, and expansion opportunities. This role is perfect for someone who loves combining deep technical knowledge with strong relationship management and problem-solving skills.
What you'll do here:
- Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation.
- Partner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansion.
- Act as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectively.
- Maintain deep product knowledge to provide strategic recommendations and drive adoption.
- Translate business objectives into actionable technology strategies using Boulevard’s platform.
- Advise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needs
- Serve as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvements.
- Document recurring technical issues and propose improvements to internal playbooks and processes.
- Join Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunities.
- Maintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountability.
What you'll need to thrive:
- Experience: 3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions