Technical Account Manager

What You'll Do:

• Engage with clients in a strategic capacity to ensure the program follows best practices, aligns with technical infrastructure, and meets business goals.
• Proactively monitor technical program health to identify and mitigate problems before they impact success.
• Drive adoption of contracted solutions and identify opportunities for additional services.
• Oversee all technical touch points including support cases, implementations, professional services projects, and pilot programs; serve as single point of escalation.
• Develop relationships with key technical stakeholders to facilitate project progress, expand technical footprint, and develop client advocates.

What You'll Need:

• Minimum 18–24 months in a client-facing role, preferably technical or technical account management.
• Experience in technical consulting or technical project management; account management experience is a plus.
• General knowledge of web technology (HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies); coding experience preferred.
• Basic knowledge of SEO principles and web analytics tools.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical stakeholders.
• Ability to match technical tasks to business objectives and justify effort.
• Ability to identify required technical tasks to achieve stated business objectives.
• Ability to identify creative and non-standard ways to use the solution to help clients.
• Ability to work effectively with internal stakeholders to develop holistic account plans.