Technical Account Manager
About the role
Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is looking for an impactful Technical Account Manager that will support AlertMedia’s larger Customer Success (CS) team and entire customer base. This role will operate under the Technical Solutions team which acts as a liaison between Customer Success, Development, and Product with a focus on consulting our Customer Success Managers (CSMs) and customers on technical integrations, import configuration, troubleshooting, and ongoing support. On top of the customer-facing responsibilities, the Technical Solutions team also drives internal process improvements, documentation upkeep, and product feedback and enablement.
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!
What you get to do every day:
- Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
- Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
- Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
- Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
- Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
- Identify opportunities for upselling or expansion based on customer needs and usage patterns.
- Monitor and report on account health, usage