Team Lead, Provider Relations Manager

Accountabilities

• • Lead and manage a pod of Provider Relations Managers, taking accountability for individual and overall team performance through regular one-on-ones, performance reviews, field observations, coaching, and ongoing feedback.
  • Own team performance against provider growth, ordering, engagement, retention, churn reduction, and new provider onboarding objectives.
  • Partner with team members to develop targeted strategies for providers, clinics, and markets that are not meeting expectations.
  • Translate performance data and account insights into clear priorities, action plans, and measurable execution plans.
  • Establish and reinforce consistent operating rhythms covering provider onboarding, follow-up, clinic engagement, Salesforce hygiene, and field activity.
  • Spend approximately 2–3 weeks per month in the field alongside Provider Relations Managers, observing customer interactions, providing real-time coaching, and supporting high-priority opportunities.
  • Model effective provider conversations, clinic engagement strategies, objection handling, workflow development, and clear ordering and referral discussions.
  • Identify workflow barriers that limit provider adoption or ordering and develop repeatable solutions that can be scaled across markets.
  • Build and continuously improve playbooks, talk tracks, training materials, onboarding resources, and tools used by the provider relations team.
  • Collaborate closely with Growth, Product, Care Delivery, and Partnerships teams to address enablement gaps and improve provider engagement as the business scales.
  • Use CRM data and performance metrics to maintain visibility into account health, team execution, and market opportunities.
  • Promote strong accountability, collaboration, continuous learning, and high standards of field execution across the team.

  Requirements

  • 5+ years of people management experience leading commercial, sales, field account management, provider engagement, customer success, or similar teams.
  • Experience managing at least five direct reports or an equivalent team scope, with responsibility for measurable monthly or quarterly performance goals.
  • Demonstrated provider-facing healthcare experience influencing physicians, clinic staff, health system stakeholders, or healthcare operators.
  • Proven ability to improve individual and team performance through coaching, feedback, metric inspection, and clear accountability.
  • Strong understanding of healthcare environments and the ability to navigate complex provider and clinic relationships.
  • Experience with relationship management, adoption, retention, growth, or customer engagement in a healthcare or technology setting.
  • Strong analytical skills and the ability to translate performance data into practical priorities and execution strategies.
  • Excellent communication, interpersonal, coaching, and influencing skills.
  • Ability to work effectively across functions and influence stakeholders without relying solely on formal authority.
  • Experience with Salesforce or comparable CRM platforms is preferred.
  • Experience in remote patient monitoring, chronic care management, advanced primary care management, value-based care, ACOs, digital health, healthcare SaaS, medical devices, or specialty healthcare is advantageous.
  • Experience developing playbooks, onboarding programs, field operating rhythms, or enablement resources is a plus.
  • Fluency with AI research and productivity tools, combined with the judgment to evaluate AI-generated insights and distinguish meaningful signals from noise.
  • Willingness and ability to travel approximately 2–3 weeks per month for in-market coaching and customer engagement.
  • Access to a well-connected major airport and the ability to travel efficiently between markets.
  • Valid driver's license and ability to drive between provider and clinic visits while working in-market.

  Benefits

  • Expected on-target earnings of approximately $190,000–$220,000, depending on experience, skills, seniority, location, and business needs.
  • Total compensation combining base salary, variable incentive compensation, and equity.
  • Competitive compensation and equity opportunities.
  • Fully remote work environment.
  • Comprehensive medical, dental, and vision coverage.
  • Paid time off.
  • 401(k) retirement plan with matching contributions.
  • Paid parental leave.
  • Home office stipend.
  • Collaborative, fast-moving environment with opportunities to make a meaningful impact on healthcare delivery.
  • Benefits may vary based on job profile, career level, worker type, and location.