Técnico de Faturamento IV - Benefícios Corporativos

Accountabilities:

• • Conduct detailed and complex billing analyses, identifying, investigating, and correcting inconsistencies while ensuring data accuracy.
  • Perform complex customized allocations and validate calculations according to client requirements.
  • Coordinate the preparation, submission, and verification of files exchanged with clients and insurance operators.
  • Manage and monitor copay exemption processes, ensuring proper documentation and traceability.
  • Perform and validate system entries while maintaining data integrity across billing and client platforms such as Qbem and Quiver Pro.
  • Prepare customized payroll files according to individual client requirements and validate the associated information.
  • Manage invoice extensions and support the resolution of complex billing occurrences.
  • Act as a technical interface with clients and insurance operators to investigate and resolve issues within established SLAs.
  • Support negotiations of billing-related requests with insurance operators when required.
  • Monitor productivity and quality indicators and contribute to maintaining operational performance.
  • Support leadership in implementing process improvements, automation initiatives, and more efficient billing workflows.
  • Train and guide Analyst I and II team members, sharing technical knowledge and best practices.
  • Ensure compliance with established SLAs, quality standards, processes, and data integrity requirements.

  Requirements:

  • Completed high school education is required; additional education in finance, administration, accounting, insurance, or a related field is a plus.
  • Previous experience in billing, reconciliation, financial operations, or other complex administrative and financial processes.
  • Strong Excel skills, including advanced formulas, data treatment, pivot tables, and analysis of large datasets.
  • Solid knowledge of billing, reconciliation, and operational systems, with the ability to work across multiple platforms.
  • Strong analytical and logical reasoning skills, with attention to detail and a structured approach to identifying discrepancies.
  • Ability to investigate complex issues, validate calculations, and maintain high levels of data accuracy.
  • Strong organizational and prioritization skills, particularly when managing multiple demands and short deadlines.
  • Ability to communicate effectively with clients, insurance operators, colleagues, and leadership.
  • Proactive and collaborative profile, with the maturity to act as a technical reference and support less experienced professionals.
  • Ability to work under pressure while maintaining quality, accuracy, and compliance with established SLAs.
  • Commitment to continuous improvement, process optimization, and customer-focused service.

  Benefits:

  • Medical and dental insurance.
  • Flexible meal or food allowance.
  • Transportation allowance.
  • Profit-sharing program (PLR).
  • TotalPass access with exclusive plans and partner fitness facilities.
  • Life insurance.
  • Partnerships with language schools, universities, and professional development courses.
  • Discounts on personal insurance for employees and eligible family members.
  • Childcare assistance and programs supporting maternal and infant health.
  • Holiday on Insurance Professionals' Day.
  • Opportunities for continuous learning, professional development, and career growth.
  • Collaborative and inclusive work environment focused on employee development, well-being, and high performance.
  • Culture that values empathy, respect, diversity, knowledge sharing, and strong professional relationships.