Systems Integration & Automation Analyst

Accountabilities:

• • Monitor and support application integrations, interfaces, extracts, imports, and recurring data flows, ensuring issues are identified and addressed efficiently.
  • Troubleshoot integration and data issues, validate data movement, document exceptions, and coordinate escalation when required.
  • Maintain integration inventories, data flow diagrams, support runbooks, monitoring checklists, and other technical documentation.
  • Identify manual processes that could benefit from automation, reporting enhancements, workflow standardization, or self-service capabilities.
  • Support the configuration, testing, validation, and documentation of automation solutions in collaboration with IT leadership and relevant stakeholders.
  • Develop and maintain operational reports, dashboards, data extracts, and performance metrics to improve visibility and decision-making.
  • Prepare structured knowledge content, FAQs, playbooks, and technical documentation to support future AI-enabled use cases.
  • Assist with testing AI-enabled support scenarios, knowledge ingestion readiness, and response validation where appropriate.
  • Conduct root cause analysis for integration, data, reporting, and automation issues and recommend improvements that increase reliability and reduce manual effort.
  • Collaborate with IT operations and other technical teams to improve support processes, standardize workflows, and strengthen operational maturity.
  • Promote inclusive and collaborative ways of working while continuously developing technical and analytical capabilities.

  Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, Data Analytics, Engineering, Business Systems, or a related field; equivalent professional experience may also be considered.
  • 2+ years of experience in systems analysis, systems integration, data validation, reporting, automation, or technical application support.
  • 2+ years of hands-on experience with APIs, file-based integrations, data mapping, interface monitoring, and technical troubleshooting.
  • 2+ years of experience supporting Concur and related integrations, business processes, or connected enterprise systems.
  • Strong working knowledge of Microsoft Office, particularly Excel, as well as collaboration and reporting tools such as Teams and SharePoint.
  • Experience with technologies and platforms such as ServiceNow, workflow tools, Microsoft Power Platform, SQL, APIs, or integration monitoring solutions.
  • Strong analytical, documentation, testing, troubleshooting, and problem-solving abilities.
  • Ability to understand business requirements and translate them into technical solutions, data flows, reporting requirements, or automation opportunities.
  • Experience with enterprise applications such as Salesforce, Veeva, D365, Power BI, or similar platforms is an advantage.
  • Exposure to MuleSoft, API-driven integrations, automation platforms, or AI-enabled technologies is preferred, particularly where these have been used to modernize legacy processes and reduce manual work.
  • Experience creating data flow diagrams, runbooks, monitoring procedures, automation documentation, or dashboard requirements is beneficial.
  • Knowledge of data governance, integration governance, or enterprise architecture practices is a plus.
  • Experience collaborating with offshore teams, managed service providers, or distributed support organizations is desirable.
  • Strong communication and stakeholder-management skills, with the ability to collaborate effectively across technical and business teams.

  Benefits:

  • Opportunity to work on enterprise-scale systems integration, automation, data, reporting, and AI-readiness initiatives.
  • Exposure to modern technologies including APIs, automation platforms, Power Platform, SQL, enterprise applications, and AI-enabled solutions.
  • Opportunities to contribute to initiatives that reduce manual effort, improve data accessibility, strengthen system connectivity, and increase operational efficiency.
  • Collaborative and inclusive working environment that values diverse perspectives and backgrounds.
  • Opportunities for professional development, continuous learning, and growth across technology and business systems.
  • Meaningful ownership and visibility across IT operations, integrations, automation, reporting, and technical support initiatives.
  • Competitive salary aligned with experience, skills, and market standards.
  • Flexible working arrangements, subject to role and business requirements.
  • Healthcare and other employee benefits, subject to the applicable employment package.
  • Supportive culture focused on collaboration, innovation, professional development, and shared success.