System Engineer

Responsibilities

• Diagnose, analyze, and troubleshoot hardware, software, and network issues and situations using critical thinking skills.
• Install and configure new hardware, software, and network components.
• Collaborate with the sales team and other engineers to design and develop technical solutions.
• Provide phone, email, and in-person onsite support to a wide variety of clients.
• Mentor, coach, and train other engineers.
• Learn and work with new technologies on a constant basis.
• Complete tasks in a group as well as individually.

Required Skills and Qualifications

• At least 5 years of applicable work experience at a Managed Service Provider.
• Proficiency with installing, configuring, and supporting the following technologies:
  • Microsoft Windows Server 2008/2012/2016
  • Active Directory
  • DHCP
  • DNS
  • Internet Information Services
  • Routers, switches, firewalls, wireless networks
  • Microsoft Windows 7/8/10
  • Microsoft Office 2007/2010/2012/2016
  • Microsoft SQL Server 2005/2008/2012 experience a plus.
• Experience with installing, configuring, and supporting the following technologies:
  • Microsoft Exchange and Office 365
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • VMware 5+
  • Workstation imaging development, deployment, and support
  • Storage Area Networks (SANs).
  • Software deployment tools.
  • Line of Business applications and customizations.
  • Document management systems (DMS) and tools.
• Law firm experience a plus.