System Analysis Associate III - HR Data Mgmt

Accountabilities:

• • Provide responsive and effective end-user support for HR systems through a structured ticketing process, investigating technical inquiries and driving them through to resolution.
  • Troubleshoot HR system issues, conduct detailed research, identify root causes, and implement appropriate solutions.
  • Perform regular audits and data-quality checks to maintain the integrity, accuracy, and consistency of information within HR systems.
  • Support data conversion activities, including mass data loads, while ensuring information is transferred accurately and efficiently.
  • Collaborate with cross-functional teams and internal partners to resolve issues, coordinate activities, and contribute to successful project outcomes.
  • Analyze recurring system and operational challenges and recommend process improvements that increase efficiency and improve the internal user experience.
  • Assist with the implementation and adoption of system or process changes within HR technology environments.
  • Review, maintain, and update work instructions and process documentation to ensure they accurately reflect current systems, workflows, and standards.
  • Prioritize tickets, audits, projects, and other responsibilities effectively while maintaining a high standard of accuracy and service.
  • Communicate technical information clearly and professionally to stakeholders with varying levels of technical expertise.
  • Take ownership of assigned work, follow through on commitments, acknowledge mistakes constructively, and incorporate feedback to continuously improve.
  • Share knowledge and collaborate with team members to strengthen support processes and promote effective problem-solving practices.

  Requirements

  • Bachelor's degree is required, preferably in Computer Science, Information Technology, Health Informatics, or a related discipline.
  • At least 2 years of relevant professional experience in system troubleshooting, technical support, HR technology, or a similar role.
  • Previous experience supporting and troubleshooting HR systems is preferred, particularly in an environment involving enterprise HR platforms.
  • Experience with data conversion, mass data loads, or other HR data management activities is an asset.
  • Strong analytical and problem-solving abilities, with the capacity to investigate complex issues, identify practical solutions, and implement resolutions effectively.
  • Excellent attention to detail and a strong commitment to data accuracy, quality, and process consistency.
  • Strong customer-service orientation, with the ability to understand user needs and communicate technical information clearly and professionally.
  • Excellent written and verbal communication skills, with the confidence to work with team members, cross-functional partners, and business stakeholders.
  • Strong organizational and time-management skills, with the ability to prioritize multiple tickets, audits, projects, and deadlines effectively.
  • Collaborative and team-oriented approach, with a willingness to share knowledge and contribute to collective problem-solving.
  • Demonstrated accountability, ownership, adaptability, and openness to feedback.
  • Ability to learn new systems, technologies, and processes quickly and operate effectively in a fast-paced environment.
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
  • Comfortable working independently in a fully remote environment while maintaining proactive communication and consistent follow-through.
  • Availability to work a second shift/afternoon schedule.

  Benefits

  • Fully remote position based in India, providing the flexibility and convenience of working from home.
  • Full-time employment within a global, collaborative HR technology environment.
  • Opportunity to work with enterprise HR systems and gain experience across troubleshooting, data management, system audits, and process improvement.
  • Exposure to cross-functional projects and collaboration with diverse internal stakeholders.
  • Opportunity to contribute to improvements that directly enhance HR technology operations and internal user experience.
  • Professional development through continuous learning, exposure to evolving systems, and opportunities to expand technical and analytical capabilities.
  • Supportive, team-oriented environment that values accountability, knowledge sharing, service excellence, and continuous improvement.
  • Opportunity to build a career in HR technology, systems analysis, and enterprise data management.