Switchboard Operator / Communications Coordinator

Why This Role Matters

This role plays an important part in helping LUX Infusion deliver a patient‑first experience by serving as the central point of connection for patients, caregivers, clinicians, and internal teams.

In this role, you’ll contribute to work that:

• Helps patients feel heard, supported, and confidently guided when they reach out for care
• Supports clinicians and site teams through accurate, timely, and reliable communication
• Moves work forward behind the scenes by ensuring critical information reaches the right people at the right time

Everything we do connects back to real people navigating complex healthcare journeys — and this role helps create clarity, calm, and connection at moments that matter.

What You’ll Do

Responsibilities include:

• Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience
• Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems
• Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams
• Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols
• Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately
• Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls
• Support emergency and on‑call communication processes as needed
• Maintain accurate call logs, message documentation, and internal directories
• Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments
• Identify opportunities to improve communication workflows and support a seamless clinic experience
• Support administrative and coordination needs for clinic operations and special projects as requested

What We’re Looking For

You may be a great fit if you bring:

• Deep care about how communication impacts patients, caregivers, and care teams
• Clear, professional verbal communication skills and attention to detail
• Strong ownership and accountability for accurate routing, documentation, and follow‑through
• Comfort handling high call volumes while staying calm and compassionate
• Ability to maintain confidentiality and follow HIPAA and privacy standards
• Willingness to learn systems, workflows, and escalation protocols in a healthcare environment
• A desire to be part of a collabora