Support Specialist

What will I be doing?

• Providing ticket-based support to Affiliates and Partners across NMI's suite of products and services
• Working with third parties and acquirers to ensure that customer solutions are compliant and working as intended
• Supporting internal colleagues with general queries relating to our products
• Updating and creating internal documentation where necessary
• Contributing to internal projects that help improve the customer experience

Skills and Experience

• A minimum of 1 year working directly with customers in any industry is required, preferably in the payments or FinTech industry, or a role which heavily deals with payments or financial technology
• Excellent customer service skills, with empathy, patience, and a positive attitude
• Excellent all-round IT knowledge, preferably with experience using a customer ticketing system such as Zendesk
• Excellent attention to detail
• Proven problem-solving ability
• Proactive — shows initiative and creativity in solving issues
• Ability to prioritise tickets and workload effectively
• Excellent written and verbal communication skills
• Organized and able to work without close supervision
• Positive, can-do attitude
• Familiarity with the payments industry and key concepts such as gateways, processors, and card schemes is preferred

Benefits

• A remote first culture!
• Salary: $20–$24 per hour, depending on experience
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• Paid Parental Leave
• Company volunteer days
• Employee referral program
• Bonusly colleague recognition