Support Operator South America (m/f/x)

Accountabilities:

• • Collaborate with esports tournament organizers to ensure events and content are correctly configured for the collection and distribution of official game data.
  • Monitor live esports data feeds to verify accuracy, integrity, continuity, and timely delivery to customers.
  • Identify and resolve real-time data discrepancies, delays, configuration problems, and feed-related issues, escalating complex technical matters to engineering when appropriate.
  • Communicate directly with customers and partners through channels such as email, Slack, Discord, Telegram, and Microsoft Teams to acknowledge, investigate, and resolve operational or data-related questions.
  • Provide responsive, customer-focused support before, during, and after esports tournaments.
  • Identify, document, and track data-quality issues, defects, and process problems to ensure they are properly followed through to resolution.
  • Contribute customer and operational insights that can help improve products, processes, and the overall support experience.
  • Continuously develop knowledge of relevant esports titles, tournament formats, rules, and platform capabilities to improve troubleshooting and decision-making.
  • Contribute regularly to the internal knowledge base, sharing useful information with colleagues, partners, and customers.
  • Maintain a professional, collaborative, and client-first approach while working as part of a globally distributed support organization.

  Requirements:

  • Previous experience in a customer-facing support, technical support, operations, or similar role.
  • Strong customer-first mindset and demonstrated ability to remain calm, helpful, and solution-oriented when handling complex or time-sensitive issues.
  • Genuine interest in competitive esports and familiarity with titles such as Counter-Strike 2, Valorant, Dota 2, or PUBG; knowledge of additional competitive games is a plus.
  • Understanding of esports tournament structures, formats, rules, and competitive gaming workflows.
  • Excellent written and spoken English, with additional languages considered an advantage.
  • Experience using collaborative and communication platforms such as Slack, Google Workspace, Discord, and Microsoft Teams.
  • Strong troubleshooting, analytical, and problem-solving skills, with the ability to identify patterns and distinguish between operational and technical issues.
  • Good organizational skills and attention to detail when documenting incidents, tracking issues, and maintaining knowledge resources.
  • Ability to communicate effectively with customers, tournament organizers, partners, and technical teams.
  • Comfortable working in a fast-paced environment where issues may need to be investigated and resolved in real time.
  • Availability to work shifts and weekends when required by tournament schedules and operational needs.
  • Basic knowledge of computer science or technical concepts is a plus.
  • Willingness to continuously learn new esports titles, technologies, and operational processes.

  Benefits:

  • Flexible working conditions with the opportunity to work remotely.
  • Mental health support and access to professional counseling.
  • Generous vacation allowance of 28+ days per year.
  • Company and team-wide events.
  • Opportunities for work-related travel, including travel insurance.
  • Training, self-development, and professional development budget.
  • Strong career growth and advancement opportunities.
  • Support and mentorship from colleagues across different professional backgrounds and locations.
  • High-quality company merchandise and swag.
  • Opportunity to work with an international team distributed across more than 24 countries.
  • Exposure to leading esports, gaming, media, and technology partners.
  • Inclusive and supportive remote-first culture focused on flexibility, growth, collaboration, and employee wellbeing.