Support Operator

Accountabilities

• • Collaborate with esports tournament organizers to ensure events and content are correctly configured for accurate data collection and distribution.
  • Monitor live esports data feeds to maintain accuracy, integrity, quality, and uninterrupted delivery to customers.
  • Identify, investigate, and resolve real-time data discrepancies, delays, technical issues, and feed interruptions, escalating complex cases to engineering when appropriate.
  • Communicate directly with customers and partners through channels such as email, Slack, Discord, Telegram, and Microsoft Teams to acknowledge, investigate, and resolve operational and data-related questions.
  • Support customers throughout the esports tournament lifecycle, including preparation, live events, and post-event activities.
  • Identify recurring defects and operational challenges, document them clearly, and contribute insights that can improve products, processes, and customer experience.
  • Log and track data-quality issues and process problems to ensure effective follow-up and resolution.
  • Continuously expand knowledge of competitive esports titles, tournament formats, rules, and internal products to improve troubleshooting and decision-making.
  • Contribute to and maintain the internal knowledge base, sharing useful information with colleagues, partners, and customers.

  Requirements

  • Previous experience in a customer-facing support, operations, technical support, or similar role.
  • Strong customer-first mindset and genuine commitment to delivering responsive, high-quality service.
  • Demonstrated interest in competitive video gaming and esports, particularly titles such as CS2, Valorant, Dota 2, and PUBG; knowledge of additional games is a plus.
  • Good understanding of esports tournament structures, formats, rules, and live-event workflows.
  • Comfortable troubleshooting problems in real time, investigating root causes, and escalating issues effectively when required.
  • Experience using collaborative and communication platforms such as Slack, Google Workspace, Discord, and Microsoft Teams.
  • Some knowledge of computer science, software, data, or technical systems would be an advantage.
  • Strong written and spoken English skills; additional languages are a plus.
  • Availability to work shifts and weekends when required by tournament schedules and operational needs.
  • Strong communication, organization, attention to detail, adaptability, and ability to remain composed in a fast-paced environment.
  • Willingness to continuously learn new esports titles, technologies, workflows, and products.
  • Comfortable working independently in a distributed, international team while collaborating effectively across different time zones.

  Benefits

  • Flexible working conditions: Work remotely from a location that suits your working style, with opportunities to meet colleagues in person when appropriate.
  • Generous vacation allowance: 28+ days of annual vacation to support sustainable performance and time away from work.
  • Mental health support: Access to professional counseling services covered by the organization.
  • Flexible remote culture: Work from home or use available office and coworking options, with travel opportunities to connect with teammates.
  • Company and team events: Opportunities to build relationships and collaborate through team-wide and company-wide events.
  • Work travel opportunities: Opportunities for professional travel, supported by travel insurance.
  • Training and development budget: Financial support for learning, self-development, and professional growth.
  • Career development: Encouragement and support from colleagues, along with opportunities to grow within your chosen professional path.
  • Company merchandise: Access to high-quality company swag and merchandise.
  • International environment: Work alongside colleagues across more than 24 countries in a diverse and inclusive remote organization.
  • Flexible and pragmatic culture: A working environment that values autonomy, practical decision-making, and effective solutions over unnecessary bureaucracy.