Support Engineer, SAP MM / WM / eWM (Evergreen)

Accountabilities:

• • Research, troubleshoot, and resolve complex customer issues using advanced knowledge of SAP functionality, technology, and business processes.
  • Work closely with customers to understand their requirements, support business changes, and provide a consistently high-quality service experience.
  • Configure, demonstrate, and advise customers on SAP MM, WM, and eWM functionality and best practices.
  • Support country-specific tax, regulatory, and localization requirements, including Brazilian processes such as Nota Fiscal, tax calculation, and integration with fiscal solutions, as well as Mexican requirements.
  • Support customized SAP environments and provide practical recommendations based on technical expertise and proven best practices.
  • Develop application fixes for critical product defects or collaborate with development teams to deliver appropriate solutions.
  • Provide hands-on technical assistance through remote client connectivity and specialized support tools, including work in test environments.
  • Manage and resolve critical incidents within SLA-driven support environments while maintaining a structured and customer-focused approach.
  • Participate proactively in a 24x7x365 global support organization and work flexible hours when required.
  • Collaborate effectively with virtual teams and apply field experience to a diverse range of customer situations.
  • Create and contribute to knowledge-transfer materials, runbooks, solution documentation, diagnostic tools, and internal knowledge bases.
  • Identify and support process improvements that enhance the quality and efficiency of the customer experience.
  • Take on additional job-related responsibilities based on business needs, progression, and available opportunities.

  Requirements

  • Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent relevant professional experience.
  • 5+ years of relevant SAP experience, with strong expertise in SAP MM and either WM or eWM.
  • 5+ years of experience directly supporting application end users within a corporate environment.
  • Proven experience with MM-WM and MM-eWM integration, configuration, and troubleshooting.
  • Demonstrated experience supporting Brazilian SAP processes, including Nota Fiscal, tax calculation, and integration with fiscal solutions.
  • Experience with Mexican tax, regulatory, and localization requirements is valuable.
  • Strong experience supporting highly customized SAP environments, including Z routines, user exits, and enhancements.
  • Experience handling critical incidents in SLA-driven application support environments.
  • Proven background in SAP implementations, rollouts, or application support.
  • Strong understanding of SAP business processes, maintenance and patching mechanics, architecture, navigation, configuration, and cross-module integration.
  • Advanced knowledge of SAP application functionality, tables, relationships, and integration points.
  • Strong development capabilities using the SAP toolset and a deep understanding of customization and extension methodologies.
  • Excellent analytical and logical problem-solving abilities, particularly when investigating issues spanning multiple SAP modules.
  • Experience conducting knowledge-transfer sessions and preparing runbooks, solution documentation, and related support materials.
  • SAP certification is preferred.
  • Experience with multiple SAP modules across SAP 4.x and ECC environments, including global implementations and localizations, is advantageous.
  • Previous consulting experience is a plus.
  • Exceptional troubleshooting skills, persistence, and attention to detail.
  • Excellent written and verbal communication, presentation, and interpersonal skills.
  • Strong customer-service mindset and the ability to develop successful long-term client relationships.
  • Ability to learn quickly and remain calm and professional in high-pressure situations.
  • Comfortable working independently and collaboratively within a virtual, global team.
  • Fluent Portuguese and English are required; Spanish proficiency is preferred.
  • Ability to work effectively from a remote, home-based office.

  Benefits

  • Remote work opportunity based in Brazil.
  • Flexible working arrangements within a global 24x7x365 support environment.
  • Exposure to complex, mission-critical SAP environments and highly customized enterprise systems.
  • Opportunities to work directly with international customers and advise on SAP technical and functional topics.
  • Opportunities to develop expertise across SAP MM, WM, eWM, integrations, localizations, and cross-module business processes.
  • Professional development through challenging technical support cases, knowledge sharing, and continuous learning.
  • Collaboration with international and virtual teams across diverse customer environments.
  • Opportunities to contribute to diagnostic tools, documentation, knowledge bases, and process improvement initiatives.
  • Compensation, bonuses, and benefits aligned with skills and performance.
  • A collaborative environment focused on innovation, customer service, professional growth, and meaningful work.
  • An inclusive workplace that values diversity, mutual respect, collaboration, and community impact.