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Support Engineer III
supportfull-timeIndia- Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role
Position Overview
Are you an experienced technical expert ready to take on a Tier 3 Subject Matter Expert (SME) role focusing on Conversational AI? We are seeking a highly skilled and resilient individual to serve as the senior technical focal point for our customers, resolving the most complex and deep-level technical issues within strict SLAs.
You will work US hours (5pm - 3am IST), leveraging your 5-7 years of experience with SQL, code (Java/JavaScript/HTML), and SaaS/Cloud infrastructure to troubleshoot our platform end-to-end. Beyond technical resolution, you will act as a critical liaison between the customer, R&D, and Product teams, mentoring global team members, and driving systemic process improvements.
Location
India Remote
Work Timings
5 PM to 3 AM IST
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