Support Agent - Global

We're looking for a proactive and detail-oriented Support Agent/Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life globally, while being based in Spain.

This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You will play a key role in managing event-related documentation, tracking contracts and signatures, coordinating logistics, and supporting basic financial administration tasks.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

What You'll Do

You'll play a key role in supporting our internal teams, ensuring that artists management, travel logistics and administrative processes are always on point. You'll manage a variety of administrative and operational tasks:

Documentation & Administrative Management

• Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
• Coordinate signature collection and follow up with stakeholders on pending documentation
• Prepare documentation for event execution and shipment when required
• Ensure accurate filing, tracking, and proper record-keeping across administrative processes

Finance & Operational Admin Support

• Register and organize supplier invoices
• Support tracking of payments related to vendors, permits, and administrative services
• Maintain organized records for financial documentation and reconciliation

Internal Coordination

• Maintain visibility across tasks, deadlines and project progress
• Support communication between stakeholders involved in operational workflows

What You Bring

• You live in Spain and are legally eligible to work here
• You speak Spanish & English fluently. Other languages are a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace