Supervisor, Utilization Management Technician

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

• Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
• Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
• Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve.

Position Responsibilities:

• Responsible for overseeing a group of prior authorization technicians and expanded responsibility for select administrative PA functions.
• Work in conjunction with the pharmacy technician manager in analyzing available data and provide prior authorization staffing, workflow and system enhancement recommendations.
• Support on-going training and coaching of utilization management pharmacy technicians.
• Participate in the goal setting process and regularly review performance of direct reports, addressing performance and behavioral issues when needed.
• Investigate/resolve escalated issues or problems from clients and providers.