Supervisor Field Services

Essential Duties and Responsibilities

• Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards.
• Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation.
• Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements.
• Monitor technician performance using established KPIs and provide coaching and corrective action as needed.
• Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries.
• Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements.
• Review work orders and service documentation to ensure accuracy, completeness, and timeliness.
• Support labor planning, forecasting, and cost-control activities.
• Participate in audits related to prevailing wage, safety, and service compliance.
• Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality.

Required Knowledge, Skills & Abilities

• High School Diploma
• 3+ years of experience in field services, operations, or technical support environments.
• 1+ year of experience supervising field employees or contractors.
• Working knowledge of California prevailing wage laws and compliance requirements.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to analyze operational data and make informed decisions.
• Excellent verbal and written communication skills.

Preferred Knowledge, Skills & Abilities

• BS/BA degree
• Experience supporting government or public-sector contracts.
• Experience with certified payroll or prevailing wage audits.
• Lean, Six Sigma, or continuous improvement training.
• Experience servicing third-party service providers.